General conditions
PROPERTY RULES
Compliance with these Property Rules is a requirement of the vacation rental agreement. Failure to comply with the Rules set out below may result in penalties, which include deduction from the security deposit.
1. GENERAL REQUIREMENTS
a) All Guests (and Visitors) must comply with all Property Rules and any other instructions given by the Property Manager during their stay.
b) All Guests must be over 25 years of age, except families with children. If a reservation is made under false pretense to avoid this rule, Cool Villas reserves the right to prohibit access or require immediate departure from the property.
c) This is a Self-Catering property. This means that the Guest must do their grocery shopping and household items, for example, soap, shampoo, detergents, toilet paper, etc.
d) The Guest must use the furniture and equipment in the configuration in which they are found at the time of their Arrival.
e) Guests must notify the Property Manager of any disputes or complaints from neighbours as soon as reasonably practicable.
2. NOISE AND NEIGHBORHOOD
a) Our properties are suitable for children of all ages. Guests are always fully responsible for the safety of their children, as well as for any disturbance to other residents in the Neighbourhood.
b) Guests and Visitors must maintain noise levels to a minimum, so as not to disturb occupants of neighbouring properties – especially during the night (22:00 – 9:00) and during arrival and departure.
c) The production of excessive noise is prohibited, which may be penalized with termination of the holiday rental contract, eviction, loss of rent paid and payment of an additional fee of €250 which may be deducted from the Security Deposit.
3. VISITORS
a) Guests are allowed a maximum of 4 Guests at any time during their stay.
b) Guests shall ensure that the maximum number of Guests is not exceeded, and that Guests comply with the Property Rules.
c) Overnight visitors are not allowed.
4. EVENTS
a) Parties and large gatherings of any kind are strictly prohibited on the Property.
b) Small gatherings must comply with the rules regarding Noise, Neighbourhood and number of Visitors.
5. CLEANING
a) Bed linen and bath towels are included in the accommodation; however, the daily cleaning service is not included in the rate. The service is available at an additional cost. Please contact your Property Manager to schedule the service. It is not allowed to remove bed linen or bath towels from the property.
b) Towels are replaced once a week for stays of 7 nights.
c) Towels found on the floor will not be replaced.
d) If stains or make-up are detected on the towels, the following amounts will be charged from the security deposit:
Per Bath Towel – €10.00
Per Hand Towel – €5.00
Per Bathmat – €3.00
6. GARBAGE AND RECYCLING
a) Guests and their Visitors must remove Trash and Recycle Bin daily and place them in the appropriate waste containers. Excess garbage should not be placed in public or common areas.
c) On the day of departure, guests must remove rubbish from the Property, otherwise a fee of 20 euros will be charged, to be deducted from the security deposit.
7. SECURITY
a) Whenever guests are absent from the Property, they must ensure that all doors and windows are properly closed/locked, to maintain security and prevent the entry of rain and damage caused therefrom.
b) Guests should turn off lights, fans, appliances such as televisions that are not being used, in order to promote energy saving.
8. BALCONY
a) Guests must supervise babies and children whenever they use the balcony.
9. SMOKING
a) Smoking is not permitted inside the Property. Smoking inside the property will result in a deduction of 100 Euros from the security deposit.
c) Damage caused by cigarette burns will be charged to the Guest for the cost of its replacement.
10. SUN PROTECTION OILS AND CREAMS
a) Be careful not to sit on furniture or bedding when using these products, as stains are impossible to remove from upholstery.
11. PETS
a) Pets are not allowed in the Holiday Rental.
b) Failure to comply with this rule will result in an immediate charge of €200 from the security deposit.
12. DAMAGE AND BREAKAGE
a) All Damages and Breakages must be reported to the Property Manager as soon as reasonably possible. Failure to report them will likely result in a penalty being deducted from the security deposit.
b) In order to avoid Damage and Breakage, furniture should not be moved from one room to another without prior authorization.
c) Bath towels must not leave the property. Separate beach towels are provided for this purpose.
13. CHECKOUT
a) Check-out must be done until 10:30 am. The Property Manager will not accept late check-outs between July and August.
b) Keys must be left at the entrance/dining table or in the key box.
c) All sheets and towels must be on the beds.
d) Garbage must be removed from the property.
e) All damages and losses must be reported to the Property Manager. The cost of repair/replacement will be deducted from the security deposit.
f) The security deposit will be refunded within 5 days after check-out.
14. EMERGENCY CONTACT
a) A local contact will be provided for any emergencies.
15. COMPLIANCE
a) Breach of any of these Property Rules is a breach of the Terms and Conditions of Occupancy as per the Rental Agreement.
The Owner and Manager reserve the right to refuse occupancy and evict from the Property any Guests or Visitors who refuse to abide by these Property Rules or cause inconvenience to neighbours or other residents of the community.